Water and Sewer Billing

If you are selling or purchasing a property in the Town of Aurora, please complete the appropriate form:

• Opening a new water account
• Closing a water account

If you are selling a property and are currently signed up for Pre-Authorized Water and Wastewater Payments, please complete this cancellation form:

• Pre-Authorized Water and Wastewater Payment Plan: Cancellation Form

If you are purchasing a property and would like to sign up for Pre-Authorized Water and Wastewater Payments, please complete the registration form:

• Pre-Authorized Water and Wastewater Payment Plan: Registration Form

If you are a property owner and are renting your property, please complete this form:

• Water and Wastewater - Opening a Tenant Account
• Water and Wastewater - Closing a Tenant Account

If your current tenant is registered for Pre-Authorized Water and Wastewater payments, please have them complete the following cancellation form:

• Pre-Authorized Water and Wastewater Payment Plan: Cancellation Form

If your new tenants would like to register for Pre-Authorized Water and Wastewater Payments, please have them complete this registration form:

• Pre-Authorized Water and Wastewater Payment Plan: Registration Form

Dripping or running taps are the most common causes of water waste. These should be repaired as soon as possible. In addition to dripping or running taps, there are four frequent sources of hidden water leaks that can lead to high water use.

To determine if you have a water leak, the first step is to monitor the low flow needle indicator on your water meter. It is usually a small black triangle, red needle or dial on the face of the meter, which spins around when water is flowing. The more water that is flowing, the faster the dial will spin.

When no water is being used in your home, check to see if the dial is moving even slightly. If it is, you have a hidden water leak somewhere in your home.

It is most likely that one or more of your fixtures are leaking. This water is flowing from your home directly into the sanitary sewers. Check the following four likely sources for hidden leaks.

Leaking Toilet:

A silent toilet leak pours water down the drain quietly. Water will not appear on the floor. Lift off the toilet tank lid. No water should be moving or circulating after a full flush cycle has been completed.

Pull the small hose from the top of the overflow drain stem and check for water flowing. After the flush cycle finishes, if any water continues to flow from the tank fill valve into the tank or overflow drain, you need to replace the fill valve mechanism.

Also, the tank flapper valve occasionally leaks water, requiring the fill valve to activate periodically.

Toilet Leak Test

A leaking toilet can waste a great deal of water (up to 200,000 litres per year) but can go almost unnoticed. Unlike other leaks, there is often little to no sound associated with the leak. To find out if the toilet(s) in your home are leaking, perform this simple test:

1. Add a few drops of food colouring or a toilet leak tablet to the tank
2. Wait 30-45 minutes
3. Check the bowl for colour

If the colour has seeped into the bowl without flushing, there is an internal leak that needs fixing. Replace the flapper valve. Check your hardware store for correct replacement parts and helpful hints or call a plumber. 

Whole Home Leak Test

A whole home leak test can be done to check if there are any large leaks or a few smaller leaks in your home. To do this test, follow the steps below:

1. Turn off all water-using fixtures and appliances (including small ones like water softeners and water filters)
2. Record water meter reading
3. Wait 15 to 30 minutes and make sure no one uses any water in this time period
4. Record water meter reading

If the number has gone up or the dial is still moving, you may have a large leak or a couple of smaller leaks requiring further investigation and repair as soon as possible.

Flow-through furnace mounted humidifier:

Newer furnace mounted humidifiers have a drain tube connecting the bottom of the humidifier to a floor drain or nearby drain pipe. If your humidifier has this drain system, check to ensure the water flow control valve closes properly when the system is not operating. During the summer months, close the supply valve off for the season. If water is flowing when the system is not operating, the water flow control valve needs service. Check your owner’s manual or call the manufacturer for advice.

Water softener system:

If your home has a water softener system installed, this system is susceptible to significant undetected water loss. Occasionally, the backflow or backwash feature will stay open, leaving pressurized water flowing directly and quietly into the drain system, wasting massive amounts of water.

If you hear water flowing inside this system when no taps or water fixtures are operating, this may be the source of a leak. Call your maintenance contractor for services immediately. In the meantime, you may wish to open the bypass valves and isolate the water softener system from your household plumbing or unplug the unit altogether.

Outdoor water taps:

Occasionally, large water bills can occur from accidental or unauthorized use of your outdoor tap. Be sure to turn off all water hoses and sprinklers after use to avoid leaving a running hose. When not in use, close off the indoor shut-off valve to prevent such accidents.

Water consumers are responsible for all charges based on the volume of water passing through their water meter. The Town of Aurora is not responsible for any water consumed, wasted or lost that was incurred through the property owner’s water meter.

If you have concerns about any possible leaks, please contact a service professional for assistance. The Town of Aurora does not provide in-home plumbing services to detect or correct any possible leaks.

The meter reading captured electronically by the Town rounds down the meter reading to units of 10,000 liters, or otherwise, depending on the pipe size of the actual meter installed. Accordingly, our billings will reflect these large even measurements, despite detailed readings actually appearing on your meter. This is similar to reporting to your mechanic that your car has 76,000 km on it, when the dial shows 76,320 km. The amount unbilled at one reading will be picked up by the Town on its next reading. All billings are billed to the cubic meter.

The Town will continue the water meter replacement program in 2023. This program will be carried out by WAMCO on behalf of the Town.

If your water meter is due to be replaced, you will receive notification from WAMCO regarding scheduling your meter replacement.

There is no charge for the water meter replacement.

Fees will be added to the residents water account if:

• $30 Fee - The resident is not present at the time of the appointment.
• $50 Fee - Contractor must perform extra work to make the meter accessible, (ex: cut drywall)
• $30 Fee - The water meter is not accessible, behind a wall, in a very small space, in a cupboard, etc., and the work cannot be performed.

Access to the premise and to the water meter is a mandatory requirement in accordance with By-Law 3305-91, for replacement and inspection purpose.

If you have any questions, please contact the Town of Aurora at 905-727-1375 or email water@aurora.ca

There are five convenient ways to pay your bill:

• On-line banking;
• Telephone banking;
• At your bank branch;
• By mail: and
• Through our after-hours drop box or in person.

Please do not send cash in the mail or through our drop box. You can pay by cheque or debit in person at Aurora Town Hall. 

Cash payment is no longer accepted for property taxes and water bills at Town Facilities. Alternatively, you can pay with cash at your financial institution.

We do not accept credit card payments in person for water bills; however, if you want to pay by credit card, you can here. A service charge by the company will be added to the payment.

When paying for your water bill (other than in person) and to avoid interest charges from being added, please remember to allow time for postal delivery or bank processing time. All payments must reach us by close of business on the due date.