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Box Office Hours
For in-person ticket purchases or program registration, please visit the Town Square Box Office during the hours listed below to speak with one of our Customer Service Representatives.
- Monday 8:30 a.m. - 9 p.m.
- Tuesday 8:30 a.m. - 9 p.m.
- Wednesday 8:30 a.m. - 9 p.m.
- Thursday 8:30 a.m. - 9 p.m.
- Friday 8:30 a.m. - 9 p.m.
- Saturday 8:30 a.m. - 6 p.m.*
- Sunday 8:30 a.m. - 4 p.m.
- Holidays Closed
*Box Office Hours may be extended on Saturdays to accommodate Performance Hall programming.
Ticket and Venue Information
| Payment Methods |
| We accept Cash, Debit, and Credit Cards. |
| Cancellation Policy |
| Please note, all sales are final and ticket purchases are non-refundable. Aurora Town Square is committed to honouring its performance schedule. If a ticketed performance, event, or exhibit is cancelled due to inclement weather conditions, the ticket purchaser will be entitled to a credit or refund on the original method of payment used at the time of purchase. |
| Children |
| All patrons must have a ticket regardless of age. |
Ticket Delivery
| Box Office |
| When picking up tickets at the Town Square Box Office, please provide photo ID and the credit card used to make your ticket purchase. Be sure to arrive with plenty of time to collect your ticket(s) prior to the start of the performance. |
| Mobile Tickets |
| When possible, please use your mobile device for paperless tickets. Some ticket scanners are unable to read barcodes when a mobile device is in dark mode. You may need to adjust the brightness on your screen. |
| Print Tickets |
| If you prefer to print your ticket(s) at home, please ensure the barcode is clearly visible. |
Questions
Our Box Office will be pleased to assist you. Please call 365-500-3313 or email rleisure@aurora.ca.
